e& enterprise has announced the launch of a new Contact and Customer Experience Center in Riyadh. Aligned with Ƶ’s Vision 2030, the new facility is designed to take customer experiences to new heights while significantly contributing to the local economy by creating more than 1,500 new jobs at various levels.
The launch took place during a ceremony held by the company on Sunday, in the presence of Deputy Governor of the Communications, Space and Technology Commission Raed Al-Fayez and Deputy Minister Assistant of Future Jobs and Capabilities Safa Alrashed. E& enterprise’s CEO Tariq Alangari welcomed the dignitaries and media representatives to the event.
The new center is a byproduct of e& enterprise’s commitment to advancing the Kingdom’s digital transformation. Equipped with the latest communication technologies, NOC control and high-readiness data centers, the facility meets the Kingdom’s stringent cybersecurity requirements. It adheres to the highest standards of quality, security, and business continuity, ensuring unparalleled customer service.
Tareq Alangari, CEO of e& enterprise, said: “We are thrilled to announce the launch of the new Contact and Customer Experience Center in our continuous efforts to support the digital transformation journey of the Kingdom’s government and private entities, providing them with completely new digital experiences. At e& enterprise KSA, we’re committed to Saudization and the professional development of local talents, contributing to achieving the digital ambitions and goals of the Kingdom’s Vision 2030.”
e& enterprise’s Contact and Customer Experience Center in Riyadh will be staffed by experts in customer experience and contact center management with technical and practical certificates specialized in quality management, customer, and beneficiary experience. The new facility will also focus on creating a suitable environment for national competencies and promoting investment in the business outsourcing, call centers, and control sector.
e& enterprise began its operations in Ƶ in 2020 and has since expanded by acquiring several regional and local companies. e& enterprise KSA serves customers in five different sectors: cybersecurity, the Internet of Things, cloud computing, customer experience and call centers, and financial technology.
HelpAG, the cybersecurity arm of e& enterprise, localizes cyber control services for companies and governments through specialized strategic consulting. In cloud computing, e& enterprise acquired the majority stake in Bespin Global, providing digital transformation solutions with expertise in eight countries, including Korea and Japan.
In fintech, Beehive, the first licensed P2P lending platform in the MENA region acquired by e& enterprise in 2023, connects SMEs with investors using innovative technologies and offers Shariah-compliant options. Meanwhile, in IoT, e& enterprise provides advanced IoT services for smart cities, sustainability platforms, and industrial automation. As for customer experience, the company’s engageX platform enhances customer journeys with AI and CPaaS services, supported by skilled contact center personnel.
e& enterprise is a subsidiary of the e& group, which is present in more than 32 countries through various business pillars in communications and information technology. They empower institutions and individuals in the government and private sectors to achieve digital transformation through the latest technology solutions. Committed to driving the Kingdom’s digital revolution, e& enterprise plays a vital role in advancing the goals of Saudi Vision 2030.